Can you make changes to my order?
Each piece has been uniquely designed for you and come as pictured!
I cannot make any changes. Please note that all pieces are recycled,
meaning imperfections are embraced and embedded into my practise.
However, if you are worried about the length of a necklace
please get in contact when your order is placed.
Do you accept custom orders?
Yes, please get in contact with me at hello@xantheficarra.com
Yes! I use AusPost shipping. Standard International Shipping is $25AUD and can take up
2-4 weeks to arrive. However we do not cover any cost for international package arrival charges.
Do you offer refunds/repairs?
Unfortunately, I do not offer refunds. However, your necklace is under
a 12 month warranty. During this time I can repair your necklace free of charge.
After this - there will be a small fee on all repairs.
How do I care for my necklace?
Metals will oxidise with time and exposure to your skin and chemicals.
Avoid water and cosmetics on the jewellery as this can accelerate oxidation.
These pieces are intricately handmade so handle with care and gently rub with a
polishing cloth after wear. Please note your necklace is not sterling silver
but is made from a range of recycled mixed metals. If the metals have tarnished or
your necklace is lacking lustre, line a bowl with foil, add 1 tablespoon of Bi-carb
Soda with warm water and soak jewellery for a coupe of minutes. Ensure the jewellery
is touching the foil. You can use the foil to gentle rub away any tarnish.
If a charm is not ageing well, please contact me at hello@xantheficarra.com
Can I wear my necklace in water?
Try to keep your necklace out of water and away from perfume and make up.
If this does happen, gently rub dry with a polishing cloth
